American Fuels, a division of H&K Group, Inc., is seeking a Customer Service Representative to join our team. The Customer Service Representative is responsible for being the point of contact for American Fuels customers. This position is responsible for answering incoming phone calls, emails, entering leads and opportunities, handling fuel contracts, service contracts, fuel deliveries and service calls, as well as being a point-of-contact to resolve incoming inquiries. The ideal candidate is ambitious, energetic, friendly, professional, and learns quickly. 

Why work for H&K Group, Inc.?

• Competitive salary commensurate with experience
• 100% Company-paid Health Benefits
• 401(k) Savings and Investment Plan
• Tuition reimbursement programs available to qualifying employees for approved programs
• Additional training programs including on the job, online through H&K Academy, manufacture offered training, and more

Essential Duties and Responsibilities 

• Performs all work according to OSHA and H&K Safety policies
• Invoicing and purchase orders for all vendors and customers
• Distribution and coordination of ordering all promotional needs
• Handle various requests that are related to the job
• Handle customers and assist with outside customer orders
• Maintain spreadsheets for customer information 
• Other duties as assigned

Required Skills, Education, and Experience

• High School diploma or equivalent (such as the GED) from an accredited education institution
• Strong verbal and written communication skills
• Detail oriented
• Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint)
• Ability to fit test & utilize appropriate PPE as needed
• Ability to meet physical requirements (movement, lifting, as relevant to job)

 Preferred Skills, Education, and Experience

• Six months of related experience and/or training
• Experience promotional merchandising, screen printing, or other related industry
• OSHA or other relevant safety certifications

Physical Demands

• Regularly required to sit
• Frequently required to stand, walk, reach with hands and arms
• Occasionally required to use hands to finger, handle, feel, and stoop, kneel, crouch, or crawl
• Regularly required to talk or hear
• Occasionally lift and/or move up to 40 pounds
• Close vision abilities required

Work Environment

• Noise level is usually moderate
• Hours regularly exceed 40 per week
• Frequently work under time constraints

Offering numerous home heating and HVAC services, American Fuels, LLC provides home heating oil, fuel delivery, central air conditioning repairs and maintenance. We also perform new installations of a variety of HVAC systems that can be tailored to your needs, helping you to live or operate your business more comfortably and make the most out of every dollar spent by conserving energy. We deliver only the finest petroleum products, produced from major refineries and delivered directly from our tanks to yours at an affordable and competitive price.

The H&K Group, Inc. provides complete heavy civil contracting and construction materials solutions with safety, speed, quality, efficiency, and value. Beginning as a small family business a half century ago, we are now a dynamic group of vertically integrated companies that has been growing and prospering for over 50 years.

Thank you for your interest in employment with H&K Group, Inc. At H&K, we invest in our people, providing the essential training, instruction, and supervisory support that they need to develop and grow within our company. We acknowledge that H&K’s strength and success is directly related to our employees and the talents, dedication, and job performance they exemplify. We seek dynamic, motivated people who are driven to make a difference.

H&K does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability, veterans’ status, or any other characteristic protected by law. We are always looking for the best, most qualified people to join our team.

Pre-employment drug testing (EOE)

100% Company-Paid Health Benefits!